case study: grounds maintenance
Pfizer Australia
Pfizer & Waverley Social Enterprises
Reliable Grounds Maintenance for High-Profile Manufacturing Site
Pfizer’s manufacturing facility in Mulgrave is a large, high-visibility site that must operate to exacting standards every day. Maintaining a professional, safe, and welcoming environment is essential for staff, visitors, and operations alike.
To support this, Pfizer partnered with Waverley Social Enterprises, engaging a service provider that could deliver consistent results while also aligning with its values around community impact and inclusion.
the challenge
Maintaining Standards Across a Complex Site
Pfizer required a dependable service partner to manage ongoing site upkeep across its Mulgrave facility.
The challenge included:
Maintaining a large, high-profile site to a consistently high standard
Ensuring safety, presentation, and reliability across all service visits
Delivering regular, scheduled services without disruption to operations
Working with a partner that reflected Pfizer’s commitment to social responsibility
Consistency and attention to detail were critical, with no room for variability in service quality.
the solution
Structured, Reliable Service Delivery
Waverley Social Enterprises was engaged to deliver comprehensive, ongoing site services tailored to Pfizer’s requirements.
A structured service schedule was developed to ensure all areas were attended to on time and to specification. Our Grounds Maintenance team worked under close supervision, following clear processes to maintain quality, safety, and presentation at every visit.
Services delivered included:
Edging and lawn maintenance
Weeding and weed spraying
Pruning and general grounds upkeep
Ongoing site presentation and safety checks
The Workmates of Waverley, skilled employees with disabilities, took pride in maintaining the site year-round, ensuring Pfizer’s facility consistently reflected the organisation’s professional standards.
the impact
Consistent Results and Shared Value
Over more than two years, the partnership has delivered reliable, measurable outcomes:
A clean, well-presented manufacturing site maintained to a consistently high standard
Improved experience for staff and visitors at the Mulgrave facility
Reduced oversight and resourcing demands for Pfizer’s internal teams
Meaningful employment created through a values-aligned service partnership
The collaboration demonstrates how dependable service delivery and social impact can work together without compromise.
Get Results While Supporting Inclusion
When you partner with us, you not only get quality and cost-effective results, but you also help create employment opportunities for people with disabilities.
- Social Impact
- Quality Services
- Community Support
